Refund Policy

At Brushespack.com, we strive to provide high-quality digital products and excellent customer service. However, we understand that sometimes things may not go as planned. Please read our refund policy carefully to understand your options.

Digital Products Refund Policy

All products sold on Brushespack.com are digital downloads. Due to the nature of digital goods, we have a strict no-refund policy once a product has been downloaded. This policy is in place to protect the intellectual property of our creators and to prevent misuse of our resources.

Exceptions

Refunds may be considered under the following circumstances:

1. Duplicate Purchase: If you accidentally purchase the same product twice, contact us within 7 days of purchase, and we’ll issue a refund for the duplicate transaction.
2. Technical Issues: If you are unable to download or access a product due to a technical issue on our end, we will either resolve the issue or provide a refund.
3. Incorrect Purchase: If you purchased the wrong product, contact us immediately (before downloading), and we may issue a refund or exchange.

How to Request a Refund

To request a refund, please contact us within 7 days of your purchase. Include the following details in your email:

• Your full name
• Order number
• Product name
• Reason for the refund request

Email: support@brushespack.com
Subject Line: Refund Request

We will review your request and respond within 3-5 business days. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind about a purchase.
• You did not read the product description or compatibility details before purchasing.
• You downloaded the product and no longer want it.
• You encountered technical issues on your device or software that are unrelated to our website.

Contact Us

If you have any questions about our refund policy or need assistance, please reach out to us:
Email: support@brushespack.com
Contact Form: https://brushespack.com/contact-us/

Thank you for understanding our refund policy. We appreciate your support and are committed to providing you with the best possible experience on Brushespack.com.