Terms & Conditions
These Terms explain the rules that apply when you access BrushesPack.com, create an account, purchase or download digital products, contact support, or otherwise use Brushes Pack services.
Clear rules for using Brushes Pack and purchasing digital content.
Please read these Terms before purchasing.
These Terms contain important information about digital purchases, downloads, compatibility, intellectual property, permitted website use, customer responsibilities, refunds, liability, and dispute resolution.
Terms governing your use of Brushes Pack.
These Terms and Conditions govern your access to and use of BrushesPack.com and the digital products and services made available through the website.
By placing an order or otherwise using services that expressly require acceptance of these Terms, you agree to the Terms applicable to that transaction or service.
Please review these Terms together with our Privacy Policy and Refund Policy. Product-specific information displayed on an individual product page also forms an important part of your purchase decision.
If you do not understand a material term relating to a product or purchase, please contact us before completing your order.
Brushes Pack and our services
Brushes Pack operates an online platform providing access to downloadable creative resources and related digital content.
Creative Resources
The catalog may include brushes, textures, patterns, actions, presets, overlays, templates, mockups, palettes, effects, plugins, and other downloadable creative resources.
Different Software
Products may be intended for applications such as Procreate, Photoshop, Illustrator, Clip Studio Paint, Lightroom, After Effects, Affinity, or other software.
Digital Delivery
Unless expressly stated otherwise, products sold through Brushes Pack are digital content and no physical item will be shipped.
Third-party names and products
- Third-party trademarks: software names, trademarks, product names and brand references belong to their respective owners.
- Identification purposes: references to third-party software may be used to explain compatibility, intended use, or other relevant product information.
- No implied affiliation: reference to a third-party brand does not by itself mean Brushes Pack is endorsed by, sponsored by, or affiliated with that brand owner.
- Product-specific information: the applicable product page should be reviewed for the contents, format, compatibility, and other information relevant to a particular purchase.
Understand what you are purchasing before checkout.
Digital products work differently from physical goods. The individual product page is an important source of information about the files, software, compatibility, and contents of the resource you are considering.
File Formats
Products may use application-specific formats. A file designed for one creative application should not automatically be assumed to work in another.
Compatibility
Check the product description for stated software, platform, operating-system, version, or other compatibility information before purchasing.
What’s Included
The files, features, versions, quantities, or extras included in a purchase are determined by the applicable product information rather than assumptions about similarly named products elsewhere.
Electronic Supply
Eligible downloads are normally made available electronically after successful order processing rather than delivered by post.
External Software
You are responsible for obtaining any compatible third-party software, device, operating system, subscription, or other requirement not expressly stated as included.
Product Assistance
Where a product originates from or references a third party, official developer support, updates, accounts, activation keys, warranties, or services are not included unless the product page expressly states otherwise.
Placing an order
When purchasing from Brushes Pack, you are responsible for providing accurate checkout information and reviewing the important product and price information presented before submitting the order.
Accurate Information
Provide a valid email address and accurate information required to process the transaction and deliver your digital purchase.
Review Your Order
Check the product, price, software compatibility, file information, and other material details before submitting payment.
Payment Authorization
You must be authorized to use the payment method submitted for an order.
Order Confirmation
Order and payment confirmation information may be sent electronically to the email address provided during checkout.
Order processing
- Payment processing: transactions may be processed through third-party payment providers and may be subject to security, authentication, or fraud checks.
- Failed payments: a digital product may not be supplied where payment has failed, been declined, reversed, or cannot reasonably be verified.
- Pricing errors: if an obvious pricing or technical error affects an order, we may contact you to explain the problem and take reasonable steps to correct it, subject to applicable law.
- Fraud prevention: orders may be reviewed where there are reasonable grounds to suspect unauthorized payment, fraud, abuse, or another security problem.
Special rules apply to digital downloads
Consumer cancellation rights for digital content can operate differently from rights applying to physical goods.
Immediate digital delivery and cancellation rights
Where applicable law provides a cancellation period for digital content, we may ask you to expressly consent to the digital content being supplied before that cancellation period has ended.
Where required by law, you may also be asked to acknowledge that beginning the supply of the digital content will result in the loss of the applicable right to cancel.
The loss of a statutory cancellation right applies only where the applicable legal requirements have been satisfied. Merely stating these Terms does not remove a cancellation right where the law requires additional consent, acknowledgement, confirmation, or other steps.
The loss of a cancellation right for properly supplied digital content does not remove statutory remedies that may apply where digital content is faulty, materially not as described, or otherwise fails to conform to mandatory legal requirements.
Refunds and purchase problems
- Our detailed rules concerning faulty files, missing downloads, duplicate payments, compatibility issues, discretionary refunds, and statutory rights are explained in our Refund Policy.
- If you cannot access a paid download, please contact support so we can investigate the order rather than assuming the product was not supplied.
- Nothing in these Terms or the Refund Policy is intended to remove a mandatory statutory remedy that applies to your purchase.
Your mandatory legal rights are not replaced by these Terms.
Applicable consumer law may provide rights concerning the quality, description, functionality, supply, or performance of digital content.
Where a mandatory consumer right cannot legally be excluded or restricted, these Terms do not attempt to exclude or restrict it.
Product descriptions matter.
Where applicable consumer law requires digital content to be of satisfactory quality, fit for an applicable purpose, or as described, those legal standards remain relevant to the purchase.
A compatibility issue caused solely by attempting to use a correctly described product with unsupported software is different from a situation where the supplied product itself fails to conform to its description or applicable statutory requirements.
If you believe a purchased product is genuinely faulty, incomplete, materially not as described, or otherwise non-conforming, please contact us with your order information so the issue can be investigated.
Accounts, credentials and download access
Where account functionality is available, you are responsible for using your account reasonably and protecting your login credentials.
Account Security
Keep passwords and account credentials confidential and take reasonable precautions against unauthorized access.
Correct Email Address
Use an email address you can access so you can receive order confirmations, support replies, and other important purchase information.
Unauthorized Activity
Contact us promptly if you reasonably believe your Brushes Pack account has been accessed or used without authorization.
Compatibility and third-party software
Many creative assets are application-specific. You should not assume that a product designed for one program, operating system, or version will function in another.
Before purchasing, check:
- Software: confirm that you use the application identified on the relevant product page.
- File format: review the stated file type where this information is relevant to your workflow.
- Operating system: plugins, applications, extensions, or similar products may be Windows-specific, macOS-specific, or otherwise platform dependent.
- Software version: where a minimum or specific application version is stated, verify that your setup meets that requirement.
- Third-party changes: external software developers can update, change, or discontinue their applications. We cannot control future changes made by independent third parties.
- Your setup: you are responsible for maintaining the device, storage, software, internet connection, and other third-party resources necessary to download and use a product unless expressly stated as included.
Intellectual property
Purchasing or downloading digital content does not automatically transfer ownership of copyrights, trademarks, software rights, or other intellectual property associated with that content.
Buying a digital file is not the same as buying its copyright.
Your permitted use depends on the licence, product information, applicable rights, and any other terms that lawfully apply to the particular resource.
Unless expressly stated otherwise, trademarks, logos, application names, product names, and third-party brand identifiers remain the property of their respective owners.
Product licensing
Where a specific licence accompanies a product or is clearly identified on the product page, you should review that licence before using the resource beyond ordinary personal use.
Raw file redistribution
Unless the applicable licence expressly permits it, purchasing a digital asset does not automatically give you permission to resell, redistribute, upload, share, sublicense, or make the original source files available to others as a competing downloadable product.
Copyright concerns
If you are a rights holder or authorized representative and believe material on Brushes Pack infringes your rights, please use our DMCA page for information about submitting an appropriate notice.
Rules for using BrushesPack.com
You may use Brushes Pack for legitimate browsing, purchasing, downloading, account management, and other normal customer activities. You must not deliberately misuse the website or its services.
Do Not Attack the Website
Do not knowingly introduce malware, exploit vulnerabilities, attempt unauthorized access, disrupt infrastructure, or interfere with website security.
Do Not Access Other Accounts
Do not attempt to access another customer’s account, downloads, personal information, or restricted website functionality without authorization.
Do Not Misrepresent Transactions
Do not knowingly submit false payment, identity, refund, copyright, fraud, or order information.
Do Not Circumvent Controls
Do not deliberately bypass reasonable download, access, security, authentication, or account controls in order to obtain unauthorized access.
Do Not Abuse Website Resources
Do not use automated systems in a manner that causes unreasonable load, circumvents controls, scrapes restricted information, or materially disrupts normal website operation.
Do Not Use the Service Unlawfully
Do not use Brushes Pack or purchased resources in a way that violates applicable law or unlawfully infringes the rights of another person.
Support and product questions
We provide customer support for order, download, and product-related issues through the contact methods made available on Brushes Pack.
- Order support: include your order number and purchase email when asking us to locate a transaction.
- Download support: tell us which product or file you are having difficulty accessing.
- Technical information: when reporting a compatibility issue, identify your software, operating system, or device where relevant.
- Third-party support: unless expressly stated, a Brushes Pack purchase does not guarantee support from the developer of independent third-party software or products.
- Security: never send passwords, complete card numbers, card security codes, or other unnecessary sensitive credentials through ordinary support messages.
Availability, maintenance and technical interruptions
We aim to keep BrushesPack.com accessible and functional, but no online service can guarantee uninterrupted availability at every moment.
Maintenance
Website functionality may occasionally be unavailable while maintenance, updates, security work, migrations, or technical changes are carried out.
Third-Party Services
Hosting, payment, email, network, CDN, software, and other external services can experience outages outside our direct control.
Problem Resolution
If a temporary technical issue prevents access to a valid purchase, contact us so we can investigate and, where reasonably possible, restore access.
Limits of responsibility
These provisions are intended to allocate responsibility reasonably and apply only to the extent permitted by applicable law.
What these Terms do not exclude
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence where it cannot lawfully be excluded, fraud or fraudulent misrepresentation, and mandatory consumer rights or remedies that applicable law does not permit us to exclude.
Matters outside reasonable responsibility
To the extent permitted by law, Brushes Pack is not responsible for losses caused solely by unsupported third-party software, unauthorized modifications, misuse of a product, failure to follow clearly stated compatibility requirements, or circumstances outside our reasonable control.
Nothing in this paragraph overrides mandatory consumer protections or liability that cannot legally be excluded or restricted.
Business use
- If you purchase or use a product wholly or mainly for business purposes, different legal rules may apply from those applicable to consumers.
- To the extent permitted by law in a business-to-business context, we are not responsible for indirect or consequential business losses that were not reasonably foreseeable, or for loss of profit, revenue, business opportunity, or goodwill resulting from matters outside obligations that cannot lawfully be excluded.
- Nothing in these Terms excludes liability that cannot lawfully be excluded or restricted.
Consequences of unlawful or unauthorized use
You are responsible for your own unlawful misuse of Brushes Pack, your account, or digital resources obtained through the website.
- We may take reasonable measures to protect the website, customers, rights holders, payment systems, and infrastructure where there is credible evidence of fraud, security abuse, unlawful conduct, or material breach of these Terms.
- Such measures may include investigating suspicious activity, restricting particular abusive activity, preserving relevant records, or cooperating with payment providers, rights holders, regulators, courts, or law-enforcement bodies where appropriate and lawful.
- Any suspension or restriction should be proportionate to the circumstances and does not remove rights or remedies that applicable law gives you.
Privacy and data protection
Our collection and use of personal information is addressed separately in the Brushes Pack Privacy Policy.
Your use of Brushes Pack may involve personal information.
Order processing, customer accounts, payment administration, downloads, fraud prevention, security, customer support, and website operation can involve processing personal information.
Please review our Privacy Policy for information about what data may be collected, why it is processed, recipients, retention, international transfers, cookies, security, and applicable privacy rights.
External websites and services
BrushesPack.com may link to or interact with websites, software, payment services, social platforms, or other services operated independently by third parties.
- Independent services: third-party websites and applications operate under their own terms, policies, availability, and technical requirements.
- External links: a link from Brushes Pack does not automatically mean we control every statement, service, security practice, or policy on the destination website.
- Third-party software: use of software required to open or operate a purchased resource may be governed by separate terms imposed by that software provider.
- Payment providers: payment services may apply their own terms and security procedures to transactions processed through their systems.
Changes to these Terms
We may update these Terms where reasonably necessary to reflect changes in our website, services, technology, business practices, security requirements, or applicable law.
Current Version
The current version of these Terms will be published on this page.
Existing Transactions
We will not rely on a later change merely to rewrite the material terms of an already completed consumer transaction where doing so would be unfair or unlawful.
Material Changes
Where applicable law requires specific notice or consent before a material contractual change can apply, we will take the steps required by that law.
Future Use
Updated Terms may apply to future website use, purchases, or services from their effective date, subject to applicable law.
Governing law and dispute resolution
We encourage customers to contact us first when a problem arises so that we can try to resolve the issue directly.
- Contact first: for order, download, refund, compatibility, payment, or other product concerns, please contact Brushes Pack support with the relevant order information.
- England and Wales: these Terms are intended to be governed by the laws of England and Wales, subject to any mandatory consumer protections or choice-of-law rules that apply to you.
- Consumer rights: if you are a consumer living elsewhere, you may benefit from mandatory protections available under the laws applicable to your consumer contract that cannot lawfully be removed by these Terms.
- Courts: nothing in these Terms is intended to prevent a consumer from bringing or defending proceedings in a court where applicable law gives that consumer the right to do so.
- Alternative resolution: where an appropriate alternative dispute-resolution mechanism is available, participation will be determined according to applicable legal requirements and the circumstances of the dispute.
Severability, waiver and interpretation
These general provisions help explain how the Terms operate if a particular provision cannot be enforced or a right is not exercised immediately.
Severability
If a provision is found unlawful or unenforceable, the remaining provisions should continue to operate to the extent legally possible.
No Automatic Waiver
A failure or delay in exercising a contractual right does not automatically mean that right has permanently been waived, subject to applicable law.
Fair Interpretation
These Terms should be interpreted consistently with mandatory law and should not be read as removing consumer rights that cannot legally be excluded.
Common questions about purchasing and using Brushes Pack.
Are Brushes Pack products physical products?
Unless a product page expressly says otherwise, products sold through Brushes Pack are digital downloads. No physical brush, book, disk, package, or other physical item is shipped.
When will I receive my digital product?
Eligible digital downloads are normally made available electronically after successful order processing. If you have paid but cannot locate your download, check your order information and contact support if assistance is needed.
Do I need to check software compatibility before buying?
Yes. Review the individual product page carefully. Creative resources can be application-specific, and a file intended for Procreate, Photoshop, Clip Studio Paint, Illustrator, or another program should not automatically be assumed to work in different software.
Does purchasing a product give me ownership of its copyright?
Not automatically. A purchase gives you access to the digital product subject to the applicable licence and terms. Copyright, trademarks, and other intellectual property rights remain with their respective rights holders unless expressly transferred.
Can I redistribute the original downloaded files?
Not unless the applicable product licence expressly permits that type of redistribution. Purchasing access does not automatically authorize you to resell or publicly distribute the original source files.
What happens if a downloaded file is corrupted?
Try obtaining a fresh copy where possible. If the supplied file remains genuinely defective, contact Brushes Pack support with your order number and product information so the issue can be investigated.
Can I cancel a digital download?
Digital-content cancellation rights depend on the applicable law and whether the legal requirements for immediate supply and loss of cancellation rights have been satisfied. Please see our Refund Policy for further information.
Do these Terms remove my statutory consumer rights?
No. Nothing in these Terms is intended to exclude or restrict mandatory statutory rights or remedies that applicable law does not permit us to exclude or restrict.
What should I do if I accidentally pay twice?
Contact support with both order numbers and the email address used for the purchases. We can review whether the transactions represent a genuine duplicate purchase.
Can Brushes Pack change these Terms after my purchase?
We may update our Terms for future use where reasonably necessary, but we will not rely on a later change merely to rewrite material terms of an already completed consumer transaction where doing so would be unfair or unlawful.
How can I contact Brushes Pack about these Terms?
Use our Contact Us page or email [email protected]. If your question concerns an existing purchase, include your order number where possible.
Questions about an order or these Terms? Contact Brushes Pack.
If you need clarification about a product before purchasing, or assistance with an existing order, download, payment, or digital file, contact us with the relevant information so we can investigate.
For existing orders, include your order number and the email address used during checkout whenever possible.
Contact Support