Corrections Policy
Brushes Pack aims to provide clear and accurate information about digital products, compatibility, files, pricing, downloads, policies, and customer guidance. When we identify a meaningful error, we aim to review and correct it appropriately.
Accurate information helps customers make informed decisions.
Accuracy matters throughout the customer journey.
From understanding what a product contains to checking compatibility before purchase, customers depend on the information displayed on Brushes Pack. We therefore aim to address material inaccuracies when they are identified.
How Brushes Pack handles corrections.
Brushes Pack publishes information about downloadable creative resources, software compatibility, file formats, product contents, prices, downloads, policies, customer support, and related topics.
Although we aim to keep this information clear and accurate, errors, outdated information, broken links, formatting mistakes, or other inaccuracies may occasionally occur.
This Corrections Policy explains how customers and visitors can report potential errors, how we may evaluate those reports, how corrections may be prioritized, and the different ways information may be corrected or clarified.
A correction report is different from a general suggestion. If the information is technically correct but you believe it could be improved, expanded, or presented differently, please use our Actionable Feedback Policy.
Information we aim to keep clear and accurate.
Accuracy is particularly important when information may affect a customer’s purchase, download, installation, compatibility decision, or understanding of a product.
File Formats
We aim to accurately describe relevant downloadable file types such as .brushset, .abr, .sut, ZIP archives, presets, templates, and other formats where applicable.
Compatibility
Where compatibility information is provided, we aim to identify the relevant software, platform, version, or other requirements as clearly as practical.
Product Information
Product descriptions should represent the included digital content and important characteristics as accurately as reasonably possible.
Pricing
We aim for displayed product prices and purchase information to correspond with the applicable checkout information, subject to legitimate updates and corrections.
Download Information
We aim to keep download information and relevant customer instructions functional and understandable.
Help Content
FAQs, guides, installation information, policies, and other customer resources may be corrected when inaccurate or outdated information is identified.
How to report an error.
If you believe information on BrushesPack.com is incorrect, outdated, misleading, incomplete in a material way, or linked to the wrong resource, please send us enough detail to identify and review it.
Send the report directly to Brushes Pack.
For correction reports, email or the Contact Us form is preferable because it allows you to identify the exact page and explain the issue privately.
Email [email protected] Website Contact Us FormPlease include where possible:
- Page or product URL: provide the exact location where the potentially incorrect information appears.
- The information in question: quote or clearly describe the specific statement, price, compatibility note, file detail, link, or other content you believe is incorrect.
- Why you believe it is incorrect: explain the problem as specifically as possible.
- Suggested correction: if you know what the accurate information should be, include it.
- Supporting source: where relevant, provide reliable supporting information that may help us verify the correction.
- Screenshot: a screenshot can be particularly helpful for pricing, formatting, compatibility, checkout, or visual website errors.
- Technical details: for software-related errors, include the application, version, operating system, device, or file type where relevant.
What may happen after an error is reported.
The exact process depends on the nature of the issue. Simple typographical errors may require little investigation, while compatibility, product-content, payment, or download concerns may require additional verification.
Report Received
We receive the correction report and identify the product, page, file, link, or information concerned.
Review & Verification
Where appropriate, we review the available information to determine whether a correction or clarification is required.
Correction
If an error is verified, the affected information may be updated, clarified, replaced, removed, or otherwise corrected as appropriate.
Follow-Up
Where useful, we may review related information or processes to determine whether similar content also requires attention.
Some errors require more urgent attention than others.
We do not guarantee fixed correction deadlines, but we may prioritize reports according to their potential effect on customers, purchases, downloads, security, legal information, and product use.
Operational or Material Errors
Issues that may materially prevent or mislead customers during purchase, access, or download may receive higher priority.
- Incorrect or inaccessible download
- Material checkout or payment information error
- Wrong file attached to a product
- Materially inaccurate product contents
- Security-sensitive information
Product & Compatibility Errors
Errors that could affect whether a customer can properly identify or use a digital resource are also important.
- Incorrect software compatibility
- Wrong file-format information
- Incorrect installation guidance
- Material product-description error
- Outdated technical information
Editorial & Presentation Errors
Errors that do not materially change the meaning or customer decision may be handled as routine content corrections.
- Typographical errors
- Grammar issues
- Minor formatting problems
- Broken non-essential internal links
- Minor wording inconsistencies
Correction methods depend on the type of error.
Not every correction needs a public notice. We may choose the method that most clearly and appropriately fixes the information for current and future visitors.
Direct Content Update
An incorrect statement, specification, compatibility note, description, link, or other piece of information may simply be replaced with corrected information.
Clarification
Where existing wording could reasonably cause confusion, we may expand or clarify the information rather than treating it solely as a factual error.
Download or File Update
If a correction concerns a downloadable file, we may replace or update the relevant file or download information where appropriate.
Link Correction
Broken, outdated, or incorrectly assigned links may be repaired, redirected, replaced, or removed.
Correction Notice
For a significant correction, we may add an explanatory notice when doing so provides useful context to customers.
Policy or Guidance Update
FAQs, help pages, policies, or instructional content may be revised when information becomes inaccurate, incomplete, or outdated.
A specific report is easier to verify.
Identify the exact discrepancy.
“The product page says the download includes a .brushset file, but the ZIP I received contains a different file type. The product URL is [page URL], and I have attached a screenshot of the downloaded folder.”
Avoid reports that are too general.
“Your product information is wrong.”
This may identify that there is a problem, but it does not tell us which product, statement, or file needs to be reviewed.
Transparency without unnecessary clutter.
Small editorial corrections may simply be updated on the live page. For more significant errors, additional clarification may be appropriate when customers could otherwise misunderstand an important change.
- Minor corrections such as spelling, punctuation, formatting, or obvious typographical errors may be corrected without a separate notice.
- Material corrections may include clarification where the original information could have meaningfully affected a customer’s understanding or decision.
- Product updates may be reflected directly in the product description, compatibility information, files, or download instructions.
- Policy corrections may include revised wording or an updated policy date when appropriate.
- Customer-specific problems may be handled privately through customer support when they do not represent an error affecting the public page.
Not every disagreement or technical problem is a factual correction.
Some reports may involve personal preferences, third-party software changes, device-specific behavior, installation problems, or differences in creative workflow rather than an error in Brushes Pack content.
What this policy does not guarantee.
- Fixed correction deadlines: investigation and correction time can vary according to urgency, complexity, verification requirements, and the nature of the issue.
- Agreement with every report: receiving a correction request does not mean we will necessarily determine that the existing information is inaccurate.
- Individual notification: we may not be able to notify every person who reports a routine correction after it is updated.
- Subjective opinions: differences in artistic preference, brush feel, workflow, or personal expectations are not necessarily factual errors.
- Third-party software changes: applications may change after product information is published, potentially affecting compatibility or behavior.
- User-specific technical issues: problems caused by a particular device, installation, software configuration, storage environment, or workflow may require customer support rather than a public correction.
- External websites: we cannot guarantee the continuing accuracy or availability of information controlled by independent third-party websites.
Common questions about corrections.
These answers explain how to report potential errors and what to expect when Brushes Pack receives a correction request.
How do I report incorrect information on Brushes Pack?
Email [email protected] or use our Contact Us page. Include the page or product URL, the specific information you believe is incorrect, and an explanation of the proposed correction.
What information should I include in a correction report?
Please provide the exact page URL, identify the specific information in question, explain why you believe it is inaccurate, and include supporting sources, screenshots, software details, or other useful evidence where appropriate.
How quickly will Brushes Pack correct an error?
Correction times vary according to the issue. Material problems involving purchases, downloads, files, security, or important product information may be prioritized, while minor editorial corrections may be handled through normal content maintenance. We do not guarantee a fixed correction deadline.
What happens after I report an error?
Where appropriate, we review the relevant information and available evidence. If an error is verified, we may correct, clarify, replace, remove, or otherwise update the affected content.
Will I be notified when the correction is made?
We may respond or provide an update where appropriate, particularly when further information is needed or the issue affects an active customer-support matter. However, individual notification is not guaranteed for every routine correction.
Will every correction have a public correction notice?
No. Minor spelling, grammar, formatting, link, or other routine errors may simply be corrected. More significant errors may receive additional clarification where doing so is useful for customers.
What if a product description lists the wrong file format?
Please report the product URL, the file format stated on the page, and the format you actually received or believe is correct. If you purchased the product, including your order information through a private support channel can also help us review the issue.
What if the software compatibility information is wrong?
Send us the product URL and relevant software name and version. If possible, explain which compatibility statement appears incorrect and provide supporting information or a screenshot.
What if a download link does not work?
If this concerns your purchase, please contact customer support with your order number and purchase email. A broken customer download may require direct order assistance rather than only a public content correction.
What if I see an incorrect price?
Please send us the relevant product URL and a screenshot where possible. Prices can legitimately change, so we may review the product page, cart, checkout information, and timing of the report to determine whether an actual display error occurred.
Can I report a spelling or grammar mistake?
Yes. Typographical, grammar, formatting, and other editorial errors can be reported. These generally have lower priority than errors that affect purchases, downloads, compatibility, or important product information.
What if I simply disagree with a product description?
A difference in opinion or artistic preference is not necessarily a factual error. If you believe the information could nevertheless be clearer or more useful, you can submit the suggestion under our Actionable Feedback Policy.
What if an application update makes an old compatibility statement outdated?
Please report it. Third-party applications can change over time, and useful reports can help us identify information that may need to be reviewed or updated. We cannot control changes made by third-party software developers.
What if I find a copyright problem rather than a factual error?
Copyright and intellectual-property complaints should be submitted through the process described in our DMCA & Copyright Policy rather than as an ordinary correction report.
Can I request a refund through the Corrections Policy?
A correction report and a refund request are different processes. If your purchase is affected by an issue and you are seeking a refund or other remedy, please review our Refund Policy and contact support with your order details.
Can I suggest a better version of information even if the current version is not technically wrong?
Yes. Suggestions for clearer descriptions, better instructions, additional compatibility information, website improvements, or other enhancements can be submitted under our Actionable Feedback Policy.
Found something that doesn’t look right?
Send us the exact page, identify the information in question, and explain what you believe should be corrected. Specific reports make it easier to understand and review potential errors.
Include the page or product URL, the information concerned, the suggested correction, and supporting evidence where available.
Contact Brushes PackThis Corrections Policy may be updated from time to time to reflect changes to Brushes Pack content, products, website operations, customer-support processes, or correction practices.